Customer and Sales Administrator

Do you want to work for a growing company where quality is something that really matters? Findlater’s is the UK’s leading brandedpate producer, we truly value high standards and working co-operatively.

As part of our ongoing growth, we are now looking for a highly experienced administrator to support our teams across the business. Based in our Linlithgow production offices, this very varied, full-time role is ideal for someone with excellent communication skills, an ability to effectively multi-task, exemplar attention to detail and a proactive approach.

Key duties and responsibilities

• Effectively complete key client account administration, using a range of external systems.
• Ensure that all changes are actioned accurately and in a timely manner.
• Effectively and accurately process telephone customer orders.
• Develop and maintain great relationships with our customers, efficiently dealing with any queries they might have.
• Preparing a range of reports for analysis.
• 1st point of contact for customer and suppliers phoning into the offices, correctly routing calls as appropriate and managing messaging system.[CM1]
• Monitor and respond to various email inboxes, effectively and accurately.
• Prepare point of sale packs for distribution to customers.
• Provide admin support to sales team as required, including creating sales paperwork for dispatch team.
• Assist the Finance Administrator as required, including processing payments, arranging credits, and providing cover when they are on holiday.
• Accurately update databases in a timely manner.
• Greet all site visitors and ensure that they complete the relevant access paperwork.
• Liaise with suppliers as required ensuring that orders are accurate and correctly processed.
• Support project work as required.
• Support Production and Operations teams as required.
• Assist with any other tasks as directed.

General responsibilities

• Show commitment to the company values in all aspects of your role.
• Ensure all communications, both verbal and written, enhance the company image.
• Be a great team player and be willing to work with the entire Findlater’s team.
• Adhere to all company policies that are relevant to your role.
• Demonstrate a commitment to health and safety
• A commitment to equality.
• A strong commitment to the Findlater’s brand.

Knowledge and Experience Required

• Excellent communications skills; particularly skilled in developing effective working relationships over the phone.
• High level of accuracy when performing in all task -pays great attention to detail.
• Excellent customer service and administrative skills, developed over a number of years.
• Strong organisational skills, able to effectively multi-task and work flexibly.
• Numerate, conscientious, and able to achieve deadlines.
• Confident user of MS Office suite and databases.
• Passionate about good food.
• True team player who values the contribution of others.
• Experience of EDI systems would be an advantage.

Important - Please remember to send a covering letter alongside your CV, setting out why you are suitable for this role.