Customer Service and Marketing Officer

Our client is seeking a highly motivated and skilful individual to join their team as a Customer Services and Marketing Officer. As the first point of contact for our customers, you will be responsible for providing excellent customer service while also assisting with marketing efforts to increase brand awareness and drive revenue.

Duties for the Customer Services and Marketing Officer will include but not be limited to the following:

Marketing:

• Develop and implement marketing strategies to attract new customers and retain existing ones
• Create engaging marketing content for social media platforms, website, and email marketing campaigns
• Conduct market research to identify customer preferences and trends
• Monitor and report on the effectiveness of marketing campaigns
• Work on our website and various sales channels to continually improve the user experience

Customer Services:

• Manage customer inquiries through various communication channels such as phone, email, and social media
• Handle customer complaints and provide timely and effective resolution
• Provide excellent product knowledge to customers
• Produce monthly KPI reports
• Collaborate with cross-functional teams to ensure a seamless customer experience

Any other ad hoc duties required to meet the needs of the business.

The ideal candidate for the Customer Services and Marketing Office will have the following:

• Proven experience in customer service and marketing
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office suite, CRM software and eCommerce platforms
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Knowledge of digital marketing tools and techniques.

Benefits:

• 20 days holiday plus bank holidays
• Pension
• Parking
• Tea and coffee

If you are a dynamic individual with a passion for customer service and marketing, we encourage you to apply for this exciting opportunity.

While we appreciate all applications, only shortlisted candidates will be contacted for further consideration. If you do not hear back from us within 48 hours, please assume that your application has been unsuccessful on this occasion. Thank you for your understanding.