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Specific Role Responsibilities:
- Processing documentation in line with system and customer requirements
- Ensure vessel schedules are updated within the business systems
- Contribute to customer care and key account (enquiries, requests, calls etc) as required to achieve a successful outcome
- Maintain customer records, including the creation of new, in line with business processes and in conjunction with other departments
- Collate and file manifest files and folders in line with business requirements
- Work alongside other departments as necessary to resolve issues that may arise
- Answering customer calls and managing enquiry to a successful conclusion
- Excellent Customer Service skills
- Data entry skills
- Good attention to detail
- Highly organised and structured approach to tasks
- Excellent attention to detail
- Work on own initiative but also as part of a team
- Flexible approach to working during busy periods.
- Excellent Ability to develop relationship with customers
- Strong task orientation - can do approach
