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Philharmonic Hotel is a boutique establishment committed to delivering unparalleled experiences in hospitality. The hotel is 17-room hotel with restaurant. Situated in the heart of Liverpool, our hotel blends luxury, comfort, and personalized service to create memorable stays for our guests.
As the Hotel Manager at Philharmonic Hotel, you will play a pivotal role in ensuring the seamless operation of our establishment. Working with the Deputy manager, you will oversee various aspects of hotel operations, with a primary focus on customer service excellence, staff training, and Hotel management. This position requires a hands-on approach, exceptional leadership skills, and the flexibility to work weekends and evenings as needed.
The Role
- To work closely with the Deputy manager and the team to develop the concept.
- To be guest and service-obsessed
- To deliver the highest possible hospitality & guest experience
- Lots of strategy, planning & heading up new projects
- To create and develop a culture based on high-performance
Key Responsibilities:
- Customer Service Excellence: Lead by example in delivering exceptional service to guests, ensuring their needs are met promptly and effectively.
- Staff Training and Development: Develop and implement training programs to enhance the skills and knowledge of our team members, fostering a culture of continuous improvement.
- F&B Management: Oversee food and beverage operations, including restaurant, bar, and room service, to ensure high-quality offerings and guest satisfaction.
- Operational Oversight: Including managing reservations, coordinating housekeeping services, and addressing guest inquiries and concerns.
- Team Leadership: Provide guidance and support to team members, fostering a positive work environment conducive to productivity and collaboration.
- Quality Assurance: Maintain high standards of cleanliness, safety, and hygiene throughout the hotel, conducting regular inspections and implementing corrective measures as necessary.
- Budget Management: Budget planning and management, monitoring expenses and revenue performance to achieve financial targets.
- Adherence to Policies and Procedures: Ensure compliance with all hotel policies, procedures, and regulatory requirements, promoting a culture of integrity and professionalism.
What skills will you have?
The ideal candidate for this Hotel Manager role will be able to perform the above duties easily. It would be advantageous if you have experience in hotel management. It would also be beneficial if you have experience managing a team and being up to date on current customer trends. Above all, you will be a hard-working, flexible, and trustworthy team player, who can step in to support the management and development of all.
- Previous experience in a similar role within the hospitality industry, preferably in a boutique hotel environment.
- Proven leadership abilities, with the capacity to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and vendors.
- Detail-oriented with strong organizational and multitasking abilities.
- Flexibility to work evenings, weekends, and holidays as required.
- Hands-on approach with a willingness to lead by example and assist in various operational tasks as needed.
Join the Philharmonic Hotel team and be part of an exciting journey to redefine boutique hospitality. Apply now to embark on a rewarding career where your passion for service excellence and leadership skills will make a difference every day.
