Repairs Scheduler

Eden Brown are seeking a highly efficient and experienced Repairs Scheduler working for a well known and leading Housing Association in Liverpool

The role as Repairs Scheduler will be a Monday - Friday role 40 hours per week. There is no option to work from home with this role

As a Repairs Scheduler your role will involve:

- To be the first point of contact for customers and operatives for complex or escalated repair works

- This involves booking appointments for works to be completed in line with current KPIs.

- Provide support to customer service advisors and advice on repairs work.

- To deputise in the absence of the Assistant Head of Operations and take a lead role in the team
assuming ownership and responsibility

- Dealing with informal complaints and as far as possible resolving issues at first point of contact.

- To assist the Assistant Head of Operations with the allocation of work to a team of Operatives
providing day to day, void and planned works

- To maintain a comprehensive knowledge of and work to a high standard on Orchard Housing and
Propeller Systems, ensuring all relevant information is captured and input into the system.

- To liaise with operatives on a daily basis and deal with absence or queries on available and unavailable
appointment slots logging information into Propeller and Orchard systems. Liaising effectively with
customers and operatives to get appointments re-arranged where required.

Interested candidates MUST have 'Repairs Scheduling' or/and 'Repairs Administrator' experience

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.