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- Responsible for managing case load within the Financial Mis-selling Department
- Establishing if the client has suffered a financial loss and if a claim can be made.
- Drafting of Letters of Claims, Pre Action Applications and advice letters to clients.
- Calculating Damages
- Drafting proceedings
- Discuss potential claims and provide an initial screening review on the telephone in-line with the agreed criteria for new cases
- To review incoming information and establish a possible claim route
- Ensure all information is scanned and uploaded to the case management system
- Maintaining the case management system, making sure all workflow steps are correctly inputted
- Prepare claim documents and proceedings
- Deal with case as they proceed via the court process
- Ensure compliance with court deadlines and directions
- Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible
- Be proactive and use initiative when presented with problems or issues
- Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner
- Full time, permanent
- Monday – Friday
- Office based
- £25,000 - £30,000
- Training and progression opportunities (course funding, training contracts)
- Plus Benefits!
- Experience in the Law sector
- Litigation experience (essential)
- Experience in managing own case load
- 2 years customer service experience
- Competent I.T Skills
- Strong communication skills
