- Be the first point of contact to discuss any questions about their pension scheme.
- Taking inbound telephone calls.
- Dealing with a range of queries from updating details to asking for account information and actioning a payment or providing more detailed information.
- Supporting with questions, issues, feedback, and general queries.
- Helping to identify customers who are vulnerable and bereaved and establish how to support them.
- Completing administrative tasks relating to the customer enquiries.
- Working to financial regulatory policies and procedures.
- Some previous customer service experience
- Excellent communication and listening skills.
- The ability to explain processes in a clear, empathetic, and straightforward way.
- Comfortable working to deadlines and targets.
- Have great attention to detail.
- Comfortable using a headset, computer, keyboard, and different IT systems.
- Enjoy solving problems and improving solutions pro-actively
- Work well on your own and as part of a professional and friendly team