Motor Claims Team Manager

Motor Claims Team Manager

Job Market - Insurance Claims

Motor Claims Team Manager - About the role

My client are looking to expand their Motor Claims teams and are looking to recruit an experienced Team Manager to join them.

You will manage colleagues, and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.

Motor Claims Team Manager - Key duties

Leading the Team, taking responsibility for establishing a high performance culture within

Motivate, innovate and build rapport

Take responsibility for own development, working under limited supervision

Be flexible in approach

Claims handling and team management

Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)

Approve payments within their financial authority levels

Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards

Ensure the team create and maintain accurate claims management system records

Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm

Review files progressing to litigation and record reasons & lessons learned

Service Delivery and Compliance

Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development

Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators

Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance

Assist in the completion of performance reviews in a fair, consistent and timely manner

Assist in the recruitment of claims handlers and support staff when requested

Assist in internal and external audit

Client Management

Assist with the preparation of client, team and sector analysis and statistics

Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives

Have excellent communication skills with an ability to engage with clients and effect & manage change

Use client knowledge to aid opportunities for the business to extend services or cross sell

Motor Claims Team Manager - Key requirements

Sound technical knowledge of Motor claims

Highly developed knowledge of processes, systems and procedures

Excellent analytical and problem solving skills

Excellent understanding of 'best practice’ and contribute to its development

Ability to respond to changing client requirements

Excellent communication skills

Ability to utilise interpersonal skills to influence and negotiate

Demonstrates a passion for the business and their role

Demonstrates an understanding of business development strategies and a willingness to support