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A Pensions Administrator is required for a role in Liverpool, responsible for handling financial operations and providing excellent customer service. The role is critical in maintaining the department's reputation for accuracy, timeliness, and professionalism.
Client Details
The organisation is a well-established player in the Financial Services industry, focusing on wealth management and pensions. With a significant market presence, this company prides itself on a commitment to excellence and customer satisfaction, and employees a large workforce across various locations.
Description
As Pensions Administrator, your responsibilities will be:
- Creating and maintaining pension scheme records
- Processing new business through to completion
- Monitoring receipt of funds and initial fees
- Banking and allocation of client money
- Handle other pension administration tasks accurately and promptly, such as processing pension investment/divestment instructions
- Liaising with ceding pension schemes providers for pensions transfers
- Managing all pension servicing activities
- Pension benefits processing
- Processing external and internal monthly pension payroll
- Provide excellent customer service to pension holders and beneficiaries
- Conduct regular audits to ensure data integrity and compliance
- Maintain up-to-date knowledge of pension regulations
- Liaise with internal and external stakeholders on pension matters
- Participate in projects and initiatives to improve pension services
- Processing complaints
Profile
A successful Pensions Administrator should have:
- A strong understanding of pension regulations and the financial services industry including FCA, HMRC and the Pensions Regulator)
- Holding or studying towards a pensions qualification would be desirable - Pensions Management Institute or CII pension qualifications etc
- Proficient in the use of financial software and Microsoft Office
- Excellent customer service skills
- The ability to handle sensitive information confidentially
- Exceptional attention to detail
- Good communication skills, both written and verbal
- A problem-solving mindset
- Experience in pension payroll would be advantageous
Job Offer
- A competitive salary range of £25,000 to £29,000 per annum
- An inclusive, supportive company culture that allows for personal development
- Company bonus scheme
- Budget for studying towards a relevant qualification
- Company pension scheme
- Private medical and health insurance
- 25 days holiday with a holiday purchase scheme
If you are a dedicated and professional Pensions Administrator looking for a new challenge in the financial services industry, this could be a great opportunity for you!
