Home Ownership Officer

Belmont Recruitment are currently looking for a Home Ownership Officer to join a Housing Association based in Liverpool. This is initially a 3 month temporary contract working 37 hours per week, Monday to Friday.

Key Duties:

• You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.
• Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure.
• You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.
• Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group.

Requirements:

• Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
• CIOH partial/fully qualified or equivalent qualification or experience.
• Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
• Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.

Please apply with an up to date CV as soon as possible if this role would be of interest to you!