Contact Centre Agent

Enjoy customer service but don’t like cold calling? Look no further!  Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling.

In this Contact Centre Agent role, you will be:

• Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact.
  
• Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify
  
• Taking inbound calls from customers with queries on the process, providing updates etc.
  
• Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint
  

We would love to hear from you if you have the following:

• Call centre / customer advisory experience
  
• Excellent telephone and customer service skills
  
• Good IT skills including Word, Excel and Outlook
  
• Ability to remain focused in a busy and fast paced environment while meeting KPI’s
  
• Strong attention to detail and accuracy
  

What’s on offer:

• Starting on £12 per hour 
  
• Temporary 6 month basis – with review and potential to go permanent for the right person
  
• Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more
  
• Full & part time hours available - typical hours are 9am to 5pm but can be flexible. (Elements of working to 8pm)
• Based in the centre of Llandudno and is accessible using public transport
  
• Training provided
  

If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today!