Allocation Administrative Assistant (London based)

To assist with the student application and allocation process providing a front line

administrative support for a wide range of tasks relating to the delivery of an excellent

student experience. Including the waiting list process, preparation of letting

agreements and deposit management.

2. Assist in managing the process of contract transfers, reapplication and room moves

throughout the year.

3. Manage enquiries/bookings made by telephone, email, post and in person, and ensure

they are answered quickly and professionally and in line with agreed Service Level

Agreements.

4. Demonstrate excellent communication skills, patience and cultural awareness when

dealing with the diverse range of customers.

5. Work calmly under pressure, especially during summer months when phone calls and

email levels are high.

6. Updating records, either via our student management system (StarRez) or via

SharePoint spreadsheets, ensuring data is accurate at all times.

7. Providing reception cover as required.

8. To maintain an awareness of the activities carried out by the Housing Services Team,

dealing with enquiries as needed.

9. To actively follow and promote the University of London policies, including the

University's Dignity at Work and Equal Opportunities Policy and actively promote these

wherever possible.

10. Any other duties consistent with the scope of the post.

11. To maintain an awareness and observation of fire and health and safety regulations.

12. Any other duties reasonably required of the post holder by the reporting manager or

Housing Services Senior Management Team following consultation.