Customer Insight Manager CX

CUSTOMER INSIGHT MANAGER (CX)

UP TO £60,000, BONUS, HYBRID WORKING

WEST LONDON BASED

We're working with one of the UK's leading airlines for a Customer Insight Manager position within their insights function. This is a great opportunity to work across both quantitative and qualitative projects to help inform business and brand strategy. Coming off one of their strongest financial years ever, this is a great time to join the organisation and work across a mixture of exciting projects!

THE ROLE:

The Customer Insight Manager will have the following responsibilities:

• Deliver insights to senior stakeholders
• Work across both quant and qual research projects
• Using research and insight to help inform overall business and brand strategy
• Collaborate with the wider teams in the business to support with business insights
• Support with ad-hoc projects
• Mentor junior members of the team
• Manage internal and external stakeholder relationships, including agencies

YOUR SKILLS AND EXPERIENCE:

The ideal Customer Insight Manager will have:

• Knowledgeable with quant and qual methodologies
• Great communication skills
• Comfortable presenting to senior stakeholders
• Being able to tell a story using data
• Experience managing projects from end to end
• Experience with CX projects is advantageous but not essential

THE BENEFITS:

• A salary up to 60k
• Bonus
• Pension
• 25 holiday days
• Other company-related discounts and benefits
• Hybrid working