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- Oversee the day to day running of the Business Support Administration team
- Build relationships with our lawyers to understand the work and proactively prioritise tasks
- Encourage an excellent customer service environment, ensuring that our processes reflect this
- Coach and develop your team, including performance reviews, setting objectives and regular one to ones
- Recruit and train new and existing team members
- Work closely with the Business Support Services Manager, Operations Manager, and our HR team, to develop policies and procedures which cover operational processes, compliance, performance and attendance
- Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
- Play an active role in supporting business change taking place across the firm, and participate in relevant projects
- Ensure equipment is properly maintained
- Have a working knowledge of health and safety requirements
- Fair, inclusive and supportive management style
- Effective and professional leader and communicator at all levels, both written and verbal
- Able to build excellent working relationships with your team/department, stakeholders and the wider firm
- Self-motivated, with the ability to lead by example
- An organised individual with the ability to effectively prioritise business needs
- Ability to manage and support business change across the team
- Excellent attention to detail
- Knowledge of administrative processes such as printing, scanning, electronic filing and post handling
- Experience working within a legal services environment
