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- Job Type: 6 Month FTC
- Location: South London
- Salary: £43,000 (Pro Rata)
My client is seeking an experienced Repairs Supervisor to manage our team of trade operatives. This pivotal role ensures productivity, health & safety, work quality, and the delivery of an excellent customer-focused service. The position may require paid out-of-hours work on a rota basis to support our out-of-hours service, including site visits as needed.
Day to Day of the role:- Support the RSM to deliver a top-tier repairs and maintenance service for their residents.
- Collaborate with Repairs Schedulers to efficiently deploy the right operative for the specified work, offering continual support and monitoring.
- Embed customer-first principles across the service, ensuring repairs meet customer expectations, are completed on time, to a high standard, and within budget while maintaining a safe, empowered, and motivated workforce.
- Conduct pre- and post-inspections focusing on quality, efficiency, and compliance with relevant policies, procedures, and regulations.
- Perform on-site inspections of repairs to ensure quality work and customer satisfaction, manage complaints, and resolve issues satisfactorily.
- Uphold company policies and codes of conduct relating to Equal Opportunities, customer care, staff management, and health & safety.
- Assist in implementing environmental policy in daily duties.
- Stay informed on relevant legislation, procedures, and best practices for the service area.
- Maintain proficiency in all relevant IT systems related to Repairs.
- Monitor material purchases for audit trails and manage operatives’ performance against target indicators to achieve budget forecasts.
- Significant supervisory/line management experience.
- Proven track record of delivering a reactive repairs service through directly employed operatives.
- Familiarity with mobile technology and OOH working.
- Strong knowledge of building maintenance, particularly in a social housing environment.
- Team player with good IT skills (intermediate Word, Outlook & Excel).
- Effective communication skills.
- Trade background with C&G or NVQ level 2 or Built Environment HNC level.
- GCSE level education or equivalent, with good literacy and numeracy.
Benefits:
- Competitive salary package.
- Opportunities for professional development.
- Supportive team environment.
To apply for the Repairs Supervisor position, please submit your CV and cover letter detailing your relevant experience and qualifications.
