Credit Controller

A prestigious membership organisation is seeking a detail-oriented Credit Controller to join their accounts team. This role is essential in maintaining the financial health of the organisation by managing outstanding membership fees, donations, and other receivables while supporting their community with sensitivity and respect.

Responsibilities include but are not limited to: 

• Monitor and maintain accounts receivable, ensuring timely collection of membership fees, program fees, and other receivables.
• Raise ad hoc invoices as required, particularly for life cycle events.
• Be responsible for daily cash allocation and banking. 
• Work closely with the Accounts Manager and Membership Coordinator to understand and resolve membership queries.
• Develop and implement effective credit control procedures that align with our community values. 
• Process payments and maintain accurate financial records in our accounting system. 
• Generate monthly statements and contact members respectfully, by telephone and email, with reminders for outstanding balances. 
• Work compassionately with members facing financial difficulties by working with and contributing to the Membership and Support Committee which meets regularly.
• Prepare regular reports on receivables status and collection metrics. 
• Assist with annual budget preparations and financial planning. 
• Support synagogue fundraising initiatives through accurate record-keeping and ensure Gift Aid mandates are in place.
• Support members to set up and pay by Direct Debit 

Person Specification, Skills and Experience

• 2+ years Credit Control experience
• Proven Accounts Receivable system experience (Sage is desirable).
• Excellent communication skills with the ability to handle sensitive financial discussions tactfully.
• Ability to balance financial responsibilities with community values.
• Detail-oriented with strong organizational and analytical abilities.
• Ability to work under pressure and meet tight deadlines.
• Proven team player with a member-focused attitude.
• Good level of IT literacy, particularly Excel.
• A process improvement mindset.

Please send your CV at your earliest opportunity to be considered, the organisation are considering both part time (3 days per week), or full-time applications.