Complaints Handler - Property Insurance

Are you an experienced in handling insurance claims and customer complaints? We are seeking a dedicated Complaints Associate to join a leading insurer, which operates within residential and commercial property sector.

Key Responsibilities:

• Handle and resolve complaints related to property insurance claims.
• Investigate and analyse the root causes of complaints to provide effective solutions.
• Liaise with internal teams to ensure timely and satisfactory resolution of issues.
• Maintain detailed records of complaints and resolutions in compliance with regulatory standards.
• Communicate clearly and empathetically with clients, ensuring their concerns are addressed.
• Identify trends in complaints and suggest improvements to policies and processes.

Qualifications:

• Proven experience in handling insurance claims and customer complaints.
• Knowledge of Residential/commercial property insurance.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a commitment to providing exceptional customer service.
• Ability to work effectively in a fast-paced, high-stress environment.