Customer Service Assistant

Customer Service Assistant

London, NW9

£26,000 + Pension + Parking

This continually growing organisation requires a Customer Service Assistant to join their busy and happy team which provides all-round support for customers.

Some of your duties will include:

- Ensuing a high level of service is provided to customers at all times and managing any service issues that occur

- Investigating any service complaints that may arise and ensuring they are handled in a friendly, timely manner

- Assisting with incoming telephone calls and handling enquiries from new and existing clients

- Maintaining client information on database system and ensuring all enquiries and complaints are logged

- Escalating complaints when necessary to the senior management team

- Working closely with the field service team to resolve complaints received

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