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Customer service representative
Customer Services Representative

Customer Services Representative

Shenley Recruitment

Posted 16 days ago, valid for 20 days

London, Greater London SW18 4DJ, England

£20,000 - £30,000 per annum

Full Time

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Sonic Summary

Location: London SW6
Salary: £26,000 to £27,000 p.a.
Year of experience required: Over 10 years
Job duties include answering calls and emails, responding to customer queries, recording complaints, voiding tickets, processing refunds, updating customer details, assisting with gameplay, resetting passwords, and uploading game credit.
Experience required includes online customer service experience, excellent telephone manner, and ability to work independently.

CUSTOMER SERVICES REPRESENTATIVE

Location: London SW6

Salary: £26,000 to £27,000 p.a.

Mondays work from home 09:00 - 5:30

Tuesday - Thursday we work from our offices 9:00 - 5:30 with 1 hour lunch

Half day on Fridays (1:00 - 5:30) and a half day on a weekend (work from home)

Our client is a highly successful, well-established organisation within over 10 year’s expertise within the luxury competition market, with a £10m revenue turnover. They are looking for a Customer Services Representative to join their team.

Duties include: -

Answering incoming calls and emails.
Responding customer queries within 24-48 hours.
Recording customer complaints, ensuring that they are dealt with in a timely manner.
Voiding tickets where necessary.
Dealing with customer refunds and manual payments.
Updating customer details on the company’s database.
Assisting customers on how to play.
Resetting customer passwords.
Uploading game credit.
Login to the online chat.

Experience required:

Online customer services experience
Excellent telephone manner.
Able to work on own initiative.

Apply now in a few quick clicks

Customer Services Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative