Customer Support Advisor

Customer Support Advisor –£26,896+ Excellent Benefits– London, Canary Wharf/ Hybrid

The Role

Are you driven by delivering exceptional customer service?  Do you find satisfaction in resolving queries and guiding clients towards positive outcomes? If so, we have an exciting opportunity for you.

AAT is on the hunt for a standout Customer Support Advisor. In this role, you will be the cornerstone of our customer relationships, ensuring that every call and email is met with the expertise, care, and consideration our customers have come to expect. More than just answering calls and emails, you'll contribute towards our ongoing evolution, suggesting and participating in initiatives to enhance our services.

It’s an exciting time to join AAT and we would love you to join us on our journey. We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience.

Key Responsibilities:

• Be the face of AAT for in-bound customer enquiries via multiple channels.
• Address customer requests in an efficient way and provide guidance through their next steps.
• Handle information with confidentiality while being compliant with the relevant policies and procedures.
• Successfully meet required objectives and KPIs on an ongoing basis and within agreed service level targets.
• Deliver a consistent high level of service to both internal and external stakeholders.

The Company

AAT is the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees. 

The Benefits

• Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
• 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
• Great pension scheme, life assurance, and critical illness cover.
• Health cash plan
• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
• Regular wellbeing initiatives.
• Cycle2Work scheme and much more

The Person

• Experience working within a customer support or similar environment dealing with enquiries over the phone and via email.
• Excellent interpersonal, communication and influencing skills.
• An emphasis on accuracy and attention to detail.
• Identifying and acting on opportunities to improve the customer experience.
• A positive attitude and approach to work in line with our vision and company behaviours
• Naturally empathic and caring putting both our customers and the business at the heart of what we do.
• Competent typing and computer navigation skills and the use of Microsoft Office software including Outlook, Word & Excel, as well as the use of a customer database.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.