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German / English Speaking Customer Support Consultant
Location: Docklands, London (Hybrid Working)
Basic Salary: 24,960 - 28,360 (OTE)
Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)
This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.
Main Responsibilities:
- To answer the phone promptly and professionally when required.
- To respond to emails and live chat promptly and professionally.
- To work closely with the Team Leader to ensure client expectations are met.
- To display a professional manner to clients at all times, whether in person, by phone
or in writing. - To continually look for ways to improve performance.
- To be well organised, professional and reliable.
- To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
- To demonstrate a willingness to learn and have fun at work!
Skills and experience required:
- German and English written and verbal communication essential
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)
In return our client offers:
- A fun and sociable team environment working culture
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Free car parking
- Cycle to work scheme
So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY!
