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Customer Service Assistant
Job Title: Customer Service Assistant
Location: Oxford Circus - full-time In-office
Contract Details: Permanent, Full Time
Salary: £25,000 - £32,000 per year
About Our Client:
Our client is a leading cosmetic pharmaceutical company dedicated to providing high-quality products to their customers. With a strong focus on innovation and customer satisfaction, they have built a reputation for excellence in the industry. They are now seeking a motivated and customer-centric individual to join their team as a Customer Service Assistant.
Benefits & Perks:
- Competitive salary package
- Opportunities for career growth and development
- Friendly and supportive work environment
- Employee discounts on products
- Health and wellness programmes
- Flexible working hours
Responsibilities:
- Provide excellent customer service to ensure customer satisfaction and loyalty
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, orders, and returns
- Resolve product or service issues, escalating as necessary
- Maintain accurate customer records and documentation
- Collaborate with various departments to ensure smooth order processing and delivery
- Identify opportunities to improve customer service processes and procedures
- Stay up-to-date with product knowledge and industry trends
Essential Skills, Qualifications, Experience:
- Previous experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Attention to detail and accuracy in handling customer requests
- Ability to multitask and work in a fast-paced environment
- Positive and friendly demeanour
- Experience in the cosmetics or pharmaceutical industry
How to Apply:
If you are a customer-focused individual passionate about providing exceptional service, we would love to hear from you! Please submit your updated CV and a brief cover letter highlighting your relevant experience to mia. We look forward to reviewing your application and will be in touch with qualified candidates for further assessment.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
