Elevate are working in partnership with our valued client to appoint a Target Tenancy Officer. As a Target Tenancy Officer, you will:
- Provide an efficient and effective tenancy management service to tenants with a range of requirements
- Provide housing and tenancy-related advice, interventions, and services directly to council tenants, their families, advocates, and other professionals including the wider staff team
- Appropriately contribute to specific projects for the Targeted Tenant Service, enabling vulnerable residents to thrive and live well.
- Deliver a set of challenging KPIs and personal objectives in line with agreed targets
- Multi agency working
- Implement an appropriate service assessing, recording, managing and reviewing risks.
Essential experience required:
- Experianced in providing advice or assistance to the public in a customer-facing role
- Excellent customer service skills
- Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence
- Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results
- An understanding of housing and other relevant policy and legislation,