Job title: Breakfast & Afternoon Tea Server
Department: F&B
Salary: £33,150
* Colleagues are eligible to choose between two work schedule options: working four days a week in 10-hour shifts or working five days a week in 8.5-hour shifts.
Your purpose will be:
You are an ambassador for exceptional service which is the hallmark of The Savoy’s breakfast & afternoon tea experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
- Following all safety and sanitation and COVID policies when handling food and beverage
What you will need to do in this role:
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems ’ at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and benefits including pension and life assurance
- 31 days of holiday including public holidays (increase to 33 days after 5 years)
- Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
- Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
- Free stay at The Savoy after successful completion of probation
- 50% discount at our iconic American & Beaufort Bars
- 50% discount at our world-famous Afternoon Tea
- 50% discount at our spa and florist
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues
- Colleague gym facility and Virgin Active gym membership discount
- Employee assistance programme
- Annual optician reimbursements for eye tests and glasses
- English language classes
- Colleague restaurant
- Local F&B, retail and gym discounts
- Interfaith prayer room
- Wellness room
- Cycle to work scheme