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We are currently recruiting for an exciting Concierge/Caretaker opportunity at one of our residential developments based in Camden NW3.
You will have the responsibility of delivering high levels of customer service to all residents, guests, contractors, and the clients. As well as carrying out routine checks and maintenance of the building, you'll also be a real people person and go that little bit further to get to know the residents, build strong relationships whilst maintaining a professional, courteous, and respectful manner.
As primary contact for the residents you will be on hand to provide the support they need at the place they call home.
Ideally, you'll have all or most of the below experience:
- Previous experience within the hospitality industry, preferably within a similar role.
- Significant experience providing exemplary levels of customer service.
- Experience in managing contractors and building works within a busy development.
- Awareness of general fire, health & safety and security.
- Proven ability to and handle confidential information with professionalism and discretion.
Responsibilities
- Meet and greet all residents, visitors, and contractors in a courteous and professional manner.
- Build good rapport with the residents and respond promptly to their requests.
- Manage parcels and mail according to the procedure in place.
- Keep up to date with all building management and maintenance information so resident queries can be responded to directly.
- Schedule & log repairs and maintenance visits by contractors; contact details and visiting schedule of the Property Manager.
- Provide access to contractors as required to carry out scheduled repairs and maintenance activity.
- Report to the Property Manager any incomplete work, or other concerns, following contractor visits.
- Carry out routine cleaning and maintenance activities.
- Carry out regular patrols of the building and grounds.
- Monitor and identify anything that may cause a hazard, reporting to the Property Manager.
- Monitor CCTV footage, as necessary.
- Monitor the safety and security of the building, reporting any incidents to the Property Manager
- Perform weekly fire alarm testing.
- Collect litter throughout building, grounds and dispose accordingly.
- Tidy bin area, including placing any rubbish in the appropriate bin.
Shift Pattern: Monday to Friday (8am - 5pm)
Rate of Pay: £27,963 per annum / £11.95 per hour
Location: Camden NW3
If this position is of interest, please submit your CV.
Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
