Director of Rooms

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Director of Rooms to join our talented team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Director of Rooms, your key focus will be to:

• plan, organise and direct the day-to-day activities of all Rooms Division departments;
• develop and implement strategies to raise product, service and guest satisfaction levels;
• review daily productivity and efficiency of Rooms Division departments and ensure that matters requiring follow-up are satisfactorily resolved;
• work with Sales & Marketing and Food & Beverage on new revenue streams, revenue/yield and service quality improvements;
• ensure compliance with all corporate, mystery shop and loyalty programme standards; and
• inspire and motivate Rooms Division colleagues to recommend and implement initiatives to gain competitive advantage.

Do you have?

• Experience of managing multiple teams
• Experience of luxury and volume driven operations
• Comprehensive knowledge of Front Office systems
• In-depth exposure to Housekeeping operations
• A luxury mind-set and the drive and determination to make change

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

• meals on duty
• a complimentary valet service of work attire provided
• complimentary accommodation at other Langham Hotels
• discounted accommodation at The Langham, London
• discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
• executive incentive plan participation
• pension plan
• life insurance
• eye test vouchers
• cycle to work scheme
• season travelcard loan
• colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
• learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
• two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.