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We are working with a proactive London local authority to recruit an experienced Housing Options Adviser to join their busy Housing Services team. This is an exciting opportunity for a skilled housing professional to work at the heart of homelessness prevention, helping to protect some of the most vulnerable members of the community.
You will play a vital frontline role, providing detailed housing advice, assessing statutory duties, and exploring all possible options to prevent homelessness. If you're confident handling complex cases, conducting interviews, negotiating with landlords, and working in a fast-paced local authority setting, this could be an excellent next step in your housing career.
This is a contract position offering hybrid working and a supportive team environment.
The Role
路Interview and assess individuals who are homeless or threatened with homelessness.
路Prevent homelessness by promoting private sector housing options and early interventions.
路Assess homelessness applications in accordance with Part VII of the Housing Act 1996 (as amended).
路Draft statutory decision letters under supervision, citing relevant legislation and case law.
路Conduct home visits and gather detailed applicant statements and evidence, including priority need, intentionality, and local connection.
路Engage with landlords, agents, and partner agencies to prevent evictions and resolve housing issues.
路Provide lawful advice to non-priority homeless individuals and assist with finding alternative housing solutions.
路Handle complaints of illegal eviction or harassment, referring for further casework or enforcement where appropriate.
Key Requirements
路Strong understanding of relevant housing legislation, including the Housing Acts 1985, 1988, 1996, and 2004, the Homelessness Act 2002, and the Protection from Eviction Act 1977.
路Practical experience in a frontline housing advice, homelessness prevention, or statutory housing assessment role.
路Ability to assess housing need under the Housing Act 1996 Part VII, including eligibility, priority need, intentionality, and local connection.
路Excellent communication and negotiation skills - both written and verbal - with experience drafting clear and lawful decision letters.
路Experience conducting detailed interviews and managing complex, sensitive casework.
路Comfortable working with vulnerable clients, landlords, and external agencies.
路Awareness of tenancy relations and the legal framework around eviction and harassment.
路Commitment to equality, customer service, and safe working practices.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
