Night Concierge at PMR in London, England

Our Client are currently looking for a new Night Concierge to join their team at a luxury residential development based in HA0.

Working 4 on 4 off with the hours of 7pm - 7am.

Salary is £27,000 annually with the following benefits included: Annual performance-based bonus, Cashback health plan, Pension plans and Employee discounts

They are ideally looking for a candidate who is available for an immediate start. The selected candidate will undergo a comprehensive training program, which includes 4 days of shadow training. This entails two day shifts and two night shifts alongside their experienced staff, ensuring you receive essential one-on-one training. Additionally, they have a detailed 4-week training plan in place, designed to serve as a guide and checklist for the new recruit.

Duties include:

Collaborate with fellow Concierges, security personnel (when employed), Estate Operatives, cleaners, and staff members to uphold development standards and deliver excellent customer service.
Ensure continuous front desk coverage, except during breaks, patrols, or when responding to customer queries.
Provide high-quality service at all times.
Respond to emails, handle telephone calls, and address residents' text messages and WhatsApp inquiries promptly and professionally.
Manage parcel and key management, ensuring efficient handling and security of parcels and keys.
Conduct welcome meetings with new residents/leaseholders to provide information about the development and its services.
Maintain daily occurrence records, documenting any incidents, interactions, or notable events accurately.
Manage residential facility bookings, ensuring that residents can access communal facilities as needed.
Update resident information in the database to ensure accuracy and completeness.
Administer the Grand Union portal system, facilitating resident access to online services and information.
Address resident requests promptly.
Handle telephone inquiries politely, providing accurate information or taking messages.
Address minor complaints satisfactorily and escalate major complaints as needed.
Ensure a well-maintained selection of informational materials at the front desk.
Assist residents to enhance the Concierge service.
Communicate professionally with staff and promptly respond to resident communications.
Keep the Daily Operations Report (DOR) updated and maintain all shift documents with relevant information for smooth shift handovers.
Maintain a working knowledge of all equipment.
Conduct estate and building patrols, focusing on cleanliness, damage, safety, and other aspects.
Oversee apartment security procedures and report breaches.
Monitor contractors' sign-in, compliance with the Fire Action Notice, and obtain necessary details.
Manage key sign-in/sign-out and perform key audits.
Supervise contractors and operate a permit-to-work system.
Handle meeting room bookings and payments.
Complete the weekly autodialler checklist.
Ensure end-of-day banking is completed and sent daily.
Assist residents with form completion and ensure proper paperwork filing.
Manage playground openings and closings.
Hand-deliver individual letters to residents as needed.
Display lobby signs neatly when required.
Clean up spills promptly.
Adhere to all Standard Operating Procedures (SOPs) and report relevant complaints on the
Report lift faults/entrapments promptly.
Undertake additional duties for estate upkeep as required.
Maintain a professional appearance and demeanor at all times.
Be flexible in working hours and adaptable to shift patterns.
Carry out any additional duties as needed.
Punctuality is essential.
Strong communication skills, both written and verbal.
Ability to communicate effectively with residents, visitors, and contractors.
Exceptional customer focus.
Ability to handle complaints or problems empathetically and effectively.
Basic IT skills