Relationship Support Manager - Nights

Do you understand what it takes to deliver the highest quality of service to Ultra-High-Net-Worth clients?

Perhaps you thrive on working in a private banking environment (or similar) and would love a new position that provides financial solutions specifically for the superyacht industry where you would liaise with captains and yacht owners on a daily basis?

Maybe youre a night owl or your circumstances prevent you from working 9-5, so a position that offers a variety of night shifts would be more suitable for you? (See working hours below)

Whatever your situation, if youre looking for an opportunity that will offer growth in a high-end but non-corporate financial services environment and you are competent in navigating issues, queries, and numbers with a high level of professionalism, then this could be the perfect role for you!

Salary & Benefits:

• Competitive salary between £25,000 - £30,000 per annum depending on experience
• A non-sales, performance-based OTE up to circa. £36,000 per annum
• Fully remote work arrangement from anywhere in the UK
• Two-way flexibility, allowing you to prioritise family, friends, hobbies, and other commitments
• Future career prospects within a growing start-up
• Generous/unlimited holiday (officially 25 days plus bank holidays, however the company operates a flexible fair use policy on additional leave beyond this if you want or need to take additional time off)
• Private healthcare (Vitality)
• Life insurance
• Pension scheme
• The opportunity for occasional travel (international yacht shows and team-building events)
• Casual dress code
• An enjoyable, positive, entrepreneurial working environment and a great team spirit!

The Role: Relationship Support Manager

Leo Recruitment are hiring on behalf of a FinTech start-up organisation who have found a gap in the market to deliver a unique payment system designed specifically for the yachting industry.

The company has already been established for over two years where they have carefully and methodically built the system from the ground up based on direct feedback from potential clients in the industry to ensure it is efficient, effective, sought-after, and market-leading.

The company cares greatly about their staff and how they do business, and as they are now approaching their launch date, they are keen to hire Relationship Support Managers who are equipped to deliver the highest level of service covering a night shift (see working hours below), whilst ensuring an open and collaborative culture where continuous improvement is encouraged.

As a Relationship Support Manager, you will work in an autonomous environment where you will need to be capable of demonstrating initiative as well as exceptional verbal and written communication. Your role will involve providing advice and guidance on financial transactions, troubleshooting and resolving financial enquiries and issues, and ensuring clients receive high-end, best-in-class service. You will also need to be relatively flexible to support their all hands on deck ethos to ensure clients needs are always met.

To Be Successful:

• You will need to have a strong background in a customer success, account management or client relationship role where you will be competent in managing a portfolio of HNW clients
• Your verbal and written communication skills need to be professional, and youll need to be confident in dealing with HNW clients, similar to what would be expected in a private banking environment
• You will have need to have an understanding of the financial services, payments or banking sector with knowledge of banking terminology and processes (such as IBANS, AML, KYC, payments, VAT, and banking jurisdictions)
• Your numerical and analytical skills need to be exceptional
• You will need to have a genuine interest in the superyacht industry any experience or knowledge of this sector would be a great advantage

Location:Fully remote from anywhere in the UK.

Working Hours / Night Shift Patterns Available:

There are currently 3 shifts to choose from, which are subject to change slightly. Examples of the shift patterns available are below and your choice of hours will be discussed upon successful application.

Shift 1: Sat & Sun 00:00 - 12:00 (12 hrs) ; Mon & Tue 00:00 - 08:00 (8 hrs)

Shift 2:(No longer available)

Shift 3: Mon 12:00 - 00:00 (12 hrs) ; Wed & Thu 00:00 - 08:00 (8 hrs) ; Fri 00:00 - 12:00 (12 hrs)

Shift 4: Tue 12:00 - 00:00 (12 hrs) ; Wed 16:00 - 00:00 (8 hrs) ; Thu 08:00 - 16:00 (8 hrs) ; Sat 12:00 - 00:00 (12 hrs)

Some flexibility will be required to ensure all hours are covered during other team members holidays.

This Role Would Be Suitable For: A Customer Success Manager, Customer Service Manager, Customer Support Manager, Relationship Manager, Account Manager, or similar, who has a passion for client relationships and would thrive in an exciting start-up environment.

Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future. Our recruitment process reflects our ethical values, celebrating the unique backgrounds, perspectives, and experiences of every individual. You can always expect fairness and equality when you apply through us.