Right to Buy Officer

Southwark - Hybrid

I am recruiting for a local authority who is looking for an experienced Right to Buy Officer to join the team for a 6-month period. The increase in applications has created the need for additional expertise in handling Right to Buy cases. As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed.

You will be responsible for managing a caseload of applicants, liaising with them both in person and remotely to provide guidance and support. It is essential that you can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey.

Job Role

To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process.

Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985.

To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations.

Key Responsibilities

To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications.

To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer.

To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.