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Job Title: Senior Sales Administrator and Office Manager
Location: London St Johns Wood / Maida Vale?
Type: Maternity Cover, Full-time 9.30am – 5.30pm 14-month contract?
ABOUT OUR CLIENT
Our client is a small yet dynamic and fast-growing children’s brand / lifestyle brands, they have successfully launched a range of companies. Currently, work with leading brands which are sold to high street names such as John Lewis, Harrods, Next, Amazon, Not On The High Street, and many others, as well as through e-commerce platforms.
ABOUT THE ROLE
Our client is seeking a highly organised and proactive Senior Sales & Office Manager to support their small
team. This multifaceted role encompasses sales administration, order processing, invoicing, payment tracking, communication with retailers, warehouse coordination, supplier purchase orders, aftersales service, and the use of platforms such as Shopify and Sage. You will be encouraged to use your initiative, bring ideas and enjoy ensuring process run smoothly (all within a very fun working environment!)
KEY RESPONSIBILITIES
Office Management & Administration
Oversee daily operations to ensure efficiency, organisation, and a professional environment.
Monitor and manage stock of general office and packaging supplies.
Support recruitment, onboarding, and employee records.
Provide basic IT support and liaise with external providers when needed.
Order Processing & Invoicing
Accurately process B2B and B2C orders using Shopify and Sage.
Coordinate order fulfilment with the 3PL warehouse.
Handle personalised/custom in-house orders, ensuring quality and timeliness.
Generate invoices, track payments, and follow up on receivables.
Retailer & Supplier Relations
Act as a key contact for order updates, stock enquiries, and issue resolution.
Manage supplier purchase orders and delivery timelines.
Maintain comprehensive records for all commercial interactions.
Payment & Financial Administration
Track customer payments and manage accounts receivable.
Maintain financial records using QuickBooks.
Assist with supplier invoice processing, expenses, and bookkeeping tasks.
Aftersales Service
Respond promptly to customer issues, returns, and replacement requests.
Coordinate with warehouse for returns and reshipments.
Maintain logs for aftersales cases to ensure timely resolution.
Systems & Tools
Use platforms such as 3PL, Shopify, Sage, and QuickBooks for order, inventory, and financial management.
WHAT WE ARE LOOKING FOR
Proven stable work experience in sales operations, office administration, or coordination roles.
Familiarity with order processing, invoicing, and payment tracking.
Basic understanding of 3PL, Shopify, Sage, or QuickBooks (preferred but not essential).
Excellent organisational and multitasking abilities.
Based in London, with ability to commute and attend events as required.
WHY JOIN OUR CLIENT?
A diverse role with exposure to multiple business functions.
Supportive and collaborative team culture.
Opportunities for professional growth.
Flexible work-from-home options (up to 2 days/week).
Involvement in exciting brand-building projects.
SCHEDULE: Monday to Friday (hybrid with remote work up to 2 days/week).
DURATION: Maternity cover – 14 months minimum
NOTE: Only shortlisted candidates will be contacted for an interview.
