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- Works in support of the Creative and Language Services Manager and Business Development assisting in setting and managing client expectations on assigned projects
- Interacts with the Creative and Language Services Manager, other Project Managers, Business Development, vendors and customers directly as appropriate, to share ideas
- Develops lasting relationships with client personnel that foster client ties
- Communicates effectively with clients to identify needs and escalate potential business solutions
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Builds a knowledge base of each client’s business, organization and objectives
- Some travel may be required
- Work under supervision to understand client needs/goals and evaluate the scope of writing, design and translation related projects
- Completes template risk assessments of potential projects
- Develops and delivers proposals and budgetary estimates for management signoff, when applicable, in support of identified client writing, design and translation related projects
- Work under supervision to develop project plans that meet project objectives, stay within budget and timeline parameters, meet client expectations and comply with established department workflow and quality standards
- Effectively applies methodology and enforces project standards
- Minimizes exposure to risk on projects
- Manages day-to-day operational aspects of assigned projects, scheduling and coordinating tasks, assuring task completion, etc.
- Possibly with assistance, problem-solve through unexpected challenges
- Maintaining healthy and positive relationships with individual contractors, agency resources, and internal personnel, at times needing assistance or intervention by supervisor
- Responding to project/task inquiries from colleagues, leadership, clients and contractors
- Utilizes project management, content management, translation memory, file conversion, file library and electronic proofing software appropriately, according to training
- Ensures all project data and documents are complete, current and stored appropriately
- Follows established SOPs and Work Instructions for the delivery of writing, design and translation services and assists Creative and Language Services Manager with routine maintenance of processes, procedures and related documentation for the department
- Facilitate internal and client needs effectively
- Resolve and/or escalates issues in a timely fashion
- Understand how to communicate difficult/sensitive information tactfully
- Effectively communicate relevant project information to superiors
- Keep project team informed by providing regular status update reports
- Minimum 1 year working in a detail and project-oriented business office environment
- Bachelor’s Degree or equivalent
- Fluent in English and one other language (useful)
- Good IT skills (Microsoft Office)
- Translating / interpretation experience (useful)
- Previous project management experience
- Advanced education in graphic design, translation, project management, art or linguistics and/or Project Management Professional certification (useful)
- Multitasking
- Good reasoning ability
