General Manager

JOB TITLE: General Manager Nights/Days

LOCATION: London

REPORTING TO: Head of Stations

SALARY: Competitive

Main Purpose of the role:

We are looking for a commercially competent, enthusiastic, and flexible individual who will create a positive working culture and drive the team to success. Preferably, candidates should have a background in soft services and strong experience in managing contracts and associated P&L.

The overview of this role is to facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, the General Manager will develop an effective team consistently meeting or exceeding the service needs of the client. The role aims to ensure the consistent provision of soft services at a number of TfL contracts within the division. Additionally, it involves providing operational, financial and commercial management of assigned contracts and sites to develop further business opportunities and revenue within the portfolio.

The General Manager will focus on building customer relationships and developing their team to provide outstanding customer service, technical compliance, and safety at all times. It is essential to fully support, engage, and strategically communicate with the Divisional Managers at all times, taking time to reflect on team performance and applying a joint partnership approach to meet the needs of the business. Furthermore, the role requires endorsing the company brand and upholding the company image at all times.

KEY RESPONSIBILITIES

· Manage cleaning services at TfL stations and contracts, ensuring compliance, budget control, and profitability.

· Oversee performance management, including conducting team appraisals and maintaining site safety compliance.

· Develop and nurture strong customer relationships to identify growth opportunities and enhance service delivery.

· Ensure comprehensive Health & Safety compliance and generate detailed management reports for performance evaluation.

· Efficiently manage Planned Preventative Maintenance schedules and promptly address reactive tasks to minimize disruptions.

· Conduct thorough monthly site audits, proactively manage procurement needs, and implement cost-saving measures.

· Actively participate in client meetings, demonstrating ethical leadership and aligning operational strategies with client expectations.

· Manage financial aspects such as budgetary targets, expenditure monitoring, and profit maximization strategies.

· Handle administrative duties effectively, including prompt response to customer queries and strategic staff recruitment.

· Uphold strict adherence to company policies, procedures, and health & safety standards to ensure operational excellence.

· Implement and maintain robust quality management systems, conducting regular quality assurance checks to uphold service standards.

· Foster a culture of continuous learning and development, providing training opportunities for staff growth and skill enhancement.

· Collaborate closely with senior management on strategic planning initiatives, contributing insights for goal setting and operational improvement

· Stay abreast of industry trends and regulatory changes, implementing best practices to enhance service delivery and maintain competitive advantage.

Essential

• Sound Leadership skills

• Good Communication, presentation and planning skills

• Good Interpersonal skills

• Show initiative

• Aptitude to receive and deliver training

• Deal with customers both internal and external

• Be able to take responsibility

• Well- developed IT skills

• IOSH trained

• Experience of managing large teams

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.