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REPORTING TO: Managing Director
REPORTING INTO YOU: HOD
SALARY: DOE
Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are dedicated to delivering exceptional service, exquisite experiences, and a truly personalised environment for our distinguished members. To uphold and elevate our reputation as one of Londons most desirable private clubs, we are seeking a highly accomplished General Manager to lead the clubs day-to-day operations and ensure that every aspect reflects the highest standards of excellence.
ROLE OVERVIEW:The General Manager will be responsible for overseeing all aspects of the clubs operations, ensuring a seamless and exceptional experience for members and guests. You will provide visionary leadership, guiding a team of department heads across operations, food and beverage, events, and membership services.
Working closely with the Managing Director, you will develop and implement strategies that drive profitability, enhance member engagement, and reinforce The Pembrokes position as a leading luxury destination. This role demands a dynamic, hands-on leader with a deep understanding of hospitality, service excellence, and the distinctive culture of a private members' club.
RESPONSIBILITIES:Oversee and manage the daily operations of the club to ensure excellence across all departments.
Lead, motivate, and develop department heads and their teams to deliver world-class member experiences.
Collaborate with the Managing Director and ownership to define and execute the clubs strategic vision and goals.
Maintain and continuously improve the quality of service, ambience, and member satisfaction across all touchpoints.
Monitor and manage financial performance, including revenue generation, cost control, and profitability targets.
Ensure compliance with all legal, health, safety, and licensing requirements.
Build and nurture strong relationships with members, addressing feedback and ensuring their needs are met to the highest standard.
Oversee recruitment, training, and performance management, fostering a culture of professionalism and excellence.
Collaborate with the Food & Beverage, Events, and Membership teams to deliver engaging and memorable experiences.
Analyse operational performance metrics, identify areas for improvement, and implement solutions to enhance efficiency.
Represent the club at member events, acting as an ambassador for The Pembrokes values and ethos.
Prepare and present detailed operational and financial reports to senior management.
Drive innovation in service delivery, technology, and member engagement initiatives.
Minimum of 10 years experience in senior management within a luxury hospitality, hotel, or private members' club environment.
Proven leadership experience with a record of achieving operational excellence and strong financial results.
Deep understanding of high-end hospitality standards, member engagement, and personalised service.
Exceptional leadership, interpersonal, and communication skills with a hands-on approach.
Strategic thinker capable of balancing day-to-day operations with long-term business objectives.
Strong financial management skills with experience overseeing budgets, forecasting, and P&L.
Excellent organisational abilities and meticulous attention to detail.
Proficiency in hospitality and membership management systems.
A network of industry contacts, including vendors, partners, and service providers.
Ability to thrive in a fast-paced, dynamic environment while maintaining composure and professionalism.
Competitive salary with performance-based bonuses.
The opportunity to lead one of Londons most prestigious private members clubs.
Access to exclusive club events, networking opportunities, and industry connections.
Pension scheme.
Professional growth and leadership development in a world-class environment.
