HR Shared Services Manager

I am delighted to be partnering with a globally renowned organisation in London working at the forefront of scientific research, innovation and development, that now has a fantastic opportunity for an experienced, ambitious and driven HR Shared Services team leader to join them on a permanent basis.

Working alongside colleagues in the wider HR function, as HR Shared Services Manager you will lead a small HR Services team to provide an effective and efficient end-to-end employee lifecycle service to the organisation. With a focus on delivering an excellent customer experience and a drive to achieve continual improvement, this is a diverse, operationally orientated and fast paced role that requires accuracy and an in-depth understanding of HR policies and processes.

Some key responsibilities in the role will include:

• Managing and developing the HR Services team in the delivery of high quality, consistent daily HR support for all employee lifecycle processes, systems and activities
• Continually driving process improvements, identifying issues and working with HR colleagues and wider teams to deliver solutions
• Identifying and introducing service levels (SLAs) to meet work volumes and stakeholder needs
• Overseeing and maintaining the accuracy of employee lifecycle data entry into Workday
• Producing reports and other MI to monitor consistency and support improvements to services delivered by the team
• Coaching and motivating the team, identifying training and development opportunities to optimise performance to maximise potential

To be considered you will require:

• A track record of delivering process improvements in a customer-focused HR Shared Services environment, operating at managerial, or supervisory level
• Excellent leadership and people management skills with the ability to engage and motivate a team to deliver an excellent service
• Experience of developing SLA's with a continuous improvement approach
• A naturally inquisitive, creative and proactive approach to problem solving and initiating solutions
• Confident stakeholder engagement and relationship management skills with the ability to confidently challenge
• Excellent IT skills and experience of working with an HRIS (Workday would be ideal)
• Up-to-date knowledge of employment law

In return you can look forward to developing your HR career in an open and inclusive organisation that actively encourages ambition, collaboration and innovation, as well receiving a competitive salary package that includes extremely generous annual leave and pension arrangements.

Please note; this role is being offered on a full-time basis and offers hybrid working requiring a minimum of 3 days per week working from the central London office.