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- Provide best-in-class production support for Openlink Endur, efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and ensure quick recovery from incidents.
- Ensure maximum trading system availability to avoid missing any key trading opportunities.
- Offer support for Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment.
- Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate.
- Troubleshoot production incidents related to Endur, stemming from either internal and external factors.
- Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management.
- Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally.
- Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
- Manage user access to Endur, related tools, and 3rd party applications
- Build documentation for common procedures, troubleshooting scenarios, and system architecture.
- Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.
- Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity.
- Strong Windows platform support experience, with Linux knowledge being advantageous.
- Script development skills, particularly related to automating Endur processes.
- SQL knowledge, including queries, updates, table creation, and basic database maintenance.
- Experience with other commodities and Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required.
- Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.
- £100,000 - £120,000 base salary
- Annual Bonus bringing total compensation to £135k - £145k
- Hybrid working (London)
