Desktop Support Engineer

South London / Crawley - Up to £38,000 

We are looking for a Deskside Support Engineer to join our growing client on as they continue on their journey. The successful candidate will be responsible for providing first and second line technical support to end-users, troubleshooting software and hardware issues, and completing IT administration tasks. This role is ideal for someone with excellent PC support skills, a strong understanding of Windows Client OS, Office 365 Apps, and a proven track record of delivering to commitments.

• Provide first and second line support of the IT infrastructure, balancing helpdesk tickets, phone calls, and walk-ups.
• Install and configure new hardware and software, maintaining infrastructure standards.
• Troubleshoot and report faults of end-user devices.
• Report progress and immediately escalate serious issues to the IT Infrastructure Operations Manager.
• Complete IT administration tasks including user account creation, group amendment, and resource allocation.
• Assist with operating system updates, patches, and IT security policy enforcement.
• Provide out-of-hours support for application deployments and upgrades on a rota basis.
• Act as an on-site contact for third line support teams, assisting with incident resolution.
• Maintain and update the Infrastructure team’s documentation library.
• Work closely with colleagues to maintain a high-performing team and distribute knowledge within the team.
• Engage in continual training and personal development to maintain a technical advantage.
• Understand the business strategy and contribute to the overall goals through infrastructure development and support.

• Broad knowledge of Windows Client OS, Office 365 Apps, and experience supporting 3rd party desktop applications.
• Experience with Azure ADEntra ID, Microsoft 365, Exchange Online, Microsoft Teams, and Intune.
• Experience in installing and utilising server and desktop hardware.
• Strong customer service and communication skills.
• Knowledge of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP.
• Microsoft certifications in relation to M365, Intune, Entra IDAzure are advantageous.