Service Desk Analyst - Fintech

Service Desk Analyst - Fintech 

A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.

Duties and Responsibilities:

• Be the first point of contact in resolving 1st and 2nd line support calls

• Ensure users are informed of progress at agreed intervals

• Own and handle incidents / problems with various teams through to resolution

• Support Senior Analysts on the production of service management information for senior management

• Assist with project work where needed

• Provide cover to the business from 07:00 – 19:00 on a shift basis

• Provide on-call support from 19:00 – 07:00 weekdays and 24hr on weekends. On a rotational basis

Essential:

• Minimum 1 year experience in a similar service desk role within Financial Service/Banking 

• Knowledge of Windows 10 or equivalent

• Knowledge of Microsoft Office 2016 including Outlook

• Understanding of Microsoft Active Directory

• Experience of configuring mobile devices e.g. iOS and Android

• Ability to use helpdesk management tools to log/monitor/close client problems/requests

• Experience of working in high-pressure environments

• Ability to identify, isolate and resolve IT problems / requests

Advantageous:

• Familiarity with Microsoft Certificate Services and E-mail Encryption

• Understanding of Microsoft Systems Centre Configuration Manager

• Basic understanding of LAN technologies

Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities:

• Excellent interpersonal skills

• Highly motivated with a passion for technology and a can-do attitude

• Organised individual who is a good communicator and can discuss technical subjects in layman terms

• Always maintains a calm, professional manner

• Self-motivated with the ability to learn ‘on the fly’, demonstrating a willingness to seek and achieve improvements to processes and technology

• Ability to work as part of a team, circulate important information and contribute to team discussion

• Good time management / planning – manages personal workload effectively, sets realistic and achievable targets and delivers against them

To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.