Technical Support Officer

Technical Support OfficerRedbridge£14.57 per hourFull Time Contract ( 3 months long)Novax Recruitment is actively seeking a Business Support Officer in Redbridge. This is a contract without a scope for extension working full time hours.The job:

• Respond to customer queries and escalate issues and messages to the technical managers and professional workers
• Delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery
• To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care
• Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator
• Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager

The candidate:

• Minimum 5 GCSE level pass including maths and English, or equivalent
• Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)
• Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines
• Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;