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Role: Senior IT Support Engineer
Location: Central London
Salary: Up to £40,000
Our client, a Managed IT & Microsoft Cloud Solution Partner is searching for an experienced and technically minded IT Support Engineer to join the team ASAP!
This is a fantastic opportunity to work within a growing team, at a company which is heavily focused on providing high level cloud solutions and support.
Role Overview
As an IT Support Engineeryou will be responsible for providing L2 & L3 solutions for their clients, acting as a senior point of escalation and also being involved in project work.
Daily Responsibilities:
- Act as a key point of contact for escalations from the service desk
- Oversee the provision of support to multiple clients across various sectors.
- Hands on assistance with a range of exciting projects relating to Microsoft cloud solutions, virtualisation, disaster recovery, and more
- Ensure that SLAs (Service Level Agreements) are being met in an efficient and timely manner
- Act as a central point of contact between the service desk, clients, and projects department
Person Specification:
- Strong technical experience around the M365 stack
- Good understanding of Networks
- Strong experience with Azure Virtual Desktop
- Strong understanding of Windows Servers (any versions)
- Previous experience working for a Managed Service Provider would be beneficial
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
