Credit Hire Motor Claims Handler

Credit Hire Motor Claims Handler- Credit Hire - Fully Remote - 3 month contract - £13 to £15 per hour + holiday pay

We are looking an Motor claims handler with experience of Credit Hire to join a rapidly growing business within their claims handling team.

This role will involve speaking with customers to ensure their Motor Claims are handled in a professional & empathetic manner, guiding customers through the insurance process to completion.

The role will be 100% remote and will initially be for a period of 3 Months

The hourly rate on offer for this role will be £13 - £15 per hour, dependant on experience.

Required experience

• Minimum of 3 years of experience in end to end motor claims
• Credit hire experience
• Good knowledge of the GTA
• Mix of commercial and personal claims experience
• Experienced from defendant side (not just claimant)
• Strong communication skills
• Comfortable working in a fast paced environment

Duties

• Provide professional but empathetic service through the claims process via multiple channels including, phone and email.
• Able to anticipate the customer need and action to ensure the claims process is managed in its entirety.
• Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information.
• Maintain accurate records on the system ensuring making sure the highest standards of data integrity are upheld.
• Work with wider team to resolve complex issues & escalate issues where needed.
• Continuously strive to exceed customer expectations and deliver exception service

If you are immediately available (or available at short notice) and have experience within Motor claims then please get in touch.

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