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- Manage own caseload, monitoring and delivering fully against personal targets
- Independently establish priorities and manage deadlines
- Proactively and efficiently manage transactions, whilst managing Client expectation
- Responsible for files from opening through to completion, ensuring that all files are maintained in good order in compliance with Service Level Agreements (SLAs) and following regulatory and statutory requirements
- Provide clients with legal advice relevant to their cases, recording the advice and representing the best interests of the client in the transaction
- Taking instructions from clients and drafting the necessary legal documents and contracts for each case
- Proactively deal with the other side solicitors, mortgage lenders, brokers, clients and local authorities
- Deal with complex enquiries, researching previous cases and relevant laws to provide accurate advice
- Recognise potential risks and resolve issues without putting the client or business at risk
- Comply at all times with the Solicitors Regulation Authorities Rules
- Ensure that all files are billed correctly with the appropriate fees and on completion, funds are sent to the correct place
- Provide supervision, support and coaching to Paralegals
- Optimise the client experience through the use of our conveyancing systems and technology
- Provide an exceptional service both to the client but also to introducers and third parties
- Develop a culture of teamwork and high performance with a strong focus on customer care.
- At least 3 years of experience managing a residential property portfolio of cases from start to finish
- Experience in New Build and Shared Ownership essential
- Thorough understanding of various property laws
- Commercial awareness, keeping up to date with business and industry news
- Resilience with the ability to work effectively under pressure and to strict deadlines
- Strong problem-solving skills, and an analytical approach to come to the best legal solutions.
- Attention to detail, extremely accurate in research and the drafting of documents.
- Enthusiasm for delivering a high level of customer service
- Enthusiastic team player and natural self-starter able to work independently
- Ability to be flexible and empathetic to deliver client needs
