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Air Freight Logistics Coordinator - Aviation Specific
Overview
We are seeking a proactive and detail-oriented professional with extensive experience in Time-Critical logistics. The Operations and Customer Service Representative in this field plays a vital role in managing and optimizing operational processes while delivering outstanding customer service in a fast-paced, time-sensitive environment. The ideal candidate should have at least 5 years of experience in logistics operations, specifically with Time-Critical shipments.
The client is a rapidly expanding global logistics and freight forwarding specialist with over 20 years of experience. They excel in providing high-quality logistical and freight forwarding support across the aerospace and commercial aviation industries. As a privately owned company, they offer a wide range of competitive benefits. The CEO is highly committed to fostering employee career growth while driving global company expansion.
Key Responsibilities
Operations Excellence
- Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
- Implement and refine operational processes to enhance efficiency and reduce turnaround times.
- Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
- Utilize data analysis to identify trends and areas for improvement in the logistics process.
Customer Service
- Serve as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
- Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
- Resolve customer issues and concerns to ensure high levels of customer satisfaction.
- Implement feedback mechanisms to continuously improve the customer experience.
Qualifications
- Minimum of 5 years of experience in logistics operations, with a focus on time-critical shipments. Air freight experience is mandatory.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a high-pressure, time-sensitive environment.
- Proficient in logistics software and Microsoft Office Suite.
