Freight Forwarder - Key Account Manager Sea

Key Account Manager - Freight Forwarding (Air/Sea)  - Hybrid Available, 3 days office, 2 days at home.

The Role:

• Maintaining and developing your own client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.
• Promote and expand the company’s commercial engagement by strategically planning client touchpoints and communication schedules.
• Maintain quality data in CargoWise CRM relating to your allocated accounts in order to provide best-in-class service and visibility. This includes accountability for maintaining rate levels, client intelligence records and ensuring accuracy of client facing data.

Key Responsibilities:

• Focusing on retaining, growing and developing existing clients, together with generating new business in line with KPI’s.
• Ensuring CargoWise CRM system is being used effectively to track, monitor, report and strategically plan business opportunities.
• Setting and maintaining client rates in CargoWise, ensuring they are updated as required to avoid expiry.
• Ensuring quality client deliverables are achieved and service levels met including accurate and legible control towers are sent
• Maintaining client intelligence in CargoWise, maintaining up to date information and responding to changes such as client at risk.
• Setting communication schedules and touchpoints for your accounts, ensuring minimum expectations of 1 proactive call per month and quarterly business reviews are achieved.

• Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Act as the key interface between the allocated customer and all relevant departments.
• Resolve any issues and problems.
• Proactively assess, clarify, and validate customer needs on an ongoing basis, ensuring we are consistently meeting or exceeding them.
• Maintaining the revenue and gross profit of each account ensuring they remain profitable, proactively exhausting all additional revenue streams opportunities.
• Monitor performance of commercial activities using key metrics and reporting.
• Represent the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities.

The ideal candidate will be/have

• Minimum 4 years previous in experience in a Key Account Management role within a freight forwarding company is essential
• Previous operational experience across Ocean and Air Freight is essential
• An excellent communicator both written and verbally
• Strong negotiation skills with excellent presentation skills
• Proven track record of winning new business from existing Accounts.
• A solid understanding of customer supply chains and KPIs is desirable
• Excellent Tech skills in order to confidently sell our digital supply chain management solution is essential
• Excellent analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially

What is on offer:

• Hybrid working, allowing you to have a good work/life balance. 3 days office - 2 days at home.
• Innovative and agile working environment where opinions and fresh ideas are valued and encouraged
• Numerous Staff Loyalty schemes

NB: No sponsorship is provided.