Review and Assessment Officer

JOB TITLE:   Review and Assessment Officer

REPORTS TO:  Scheme Manager/Scheme Coordinator & Registered Manager                    

SUMMARY OF THE POST:

To ensure the completion and compliance with assessments and reviews with customers in their own homes.

Duties and Responsibilities:

• To conduct risk assessments/reviews and spot checks within a customer’s own home within the London borough of Newham using an electronic device where appropriate
• To conduct and complete person centred support plans, risk assessments and reviews.
• To ensure compliance is kept up to date and that work is conducted in a timely fashion and uploaded onto our rostering system
• To attend reviews of customers with the local authority and compile reports in a timely fashion
• Liaising with and providing support to Care coordinators and care workers working within allocated area.
• To be involved in our mentoring of new recruits’ program
• Assisting the Care Support office with any Administration task that may need to be completed
• To adhere to Care Support Policies and procedures
• To support and report any concerns or feedback to the appropriate personnel in a timely manner.
• To maintain and contain electronic and manual documentation, ensuring it is complaint and escalated out in a timely manner.
• Take responsibility of the out of hours emergency service on a rota basis
• Answering the mobile phone and advising care workers in relation to our company policies and procedures
• Assigning care workers where necessary to customers, adhering to Care Support policies and principles
• Attending and assisting on care calls when needed
• Dealing with other health and social care agencies outside of normal working hours.

Please note, that the above does not include an exhaustive list and you will be expected to undertake any additional tasks required where appropriate.

Personal Attributes:

• Excellent communication skills.
• Excellent computer skills.
• Excellent administrative skills.
• Good planning and organisational skills.
• Ability to cope with pressure.
• Even-tempered and patient.
• Ability to cope with change.
• Ability to display empathy and warmth.

Qualifications:

• Experience of service provision in the care profession and an understanding of risk assessment and risk management
• Experience of Risk assessing within a community setting.
• NVQ 3 Health and Social Care
• Basic Math’s and English Skills

Key Competencies:

• To be able to work to strict deadlines
• To be able to work in a flexible pattern in line with the needs of the service
• To be able to maintain all administration.
• To be able to manage workload effectively
• To be able to establish and maintain effective working relationships.
• To be able to prepare reports as required.