Operations Manager

We have an exciting new role to join a leading Property Asset Management company as an Operations Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people.

You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. More than anyone else in the organisation, you will be the cultural and professional heart of the organisations ensuring that its various elements work well together and deliver for each other.

Organisational and Leadership

• Oversees the practical management of the office, space and budget, to enable office wide collaboration.
• Encourages and champions cross departmental relations and opportunities for collaboration.
• Drives and coordinates process improvement.
• Provide proactive line management of the Operations Assistant to enable them to fulfil their role effectively and develop their skills and experience.

Office Management and Executive Support

• Responsible for maintaining company policies and procedures, including the Style Guide.
• Leading on internal communications, including company news updates, ownership of staff meetings, etc.
• Work with the EA to the Chairman to ensure the Company’s calendar of meetings is effectively maintained and administered.
• Providing board reports, agendas, meeting packs/pre reads and accurate minutes when required.
• Coordinating annual company documents and obtaining signatures.
• Works with IT Manager to design and communicate an ICT strategy which is compliant and effective to meet current and future business needs, whilst enhancing user experience.
• Provide cover for the EA to the Chairman as required.
• Assisting with presentations, research and projects when required.
• Design, organize, and host company socials and events.

HR/People/Wellbeing

• Oversee the recruitment processes with the relevant manager; select the appropriate recruitment agency, negotiate fees, provide introductions, assist with interview format, and job description templates, schedule interviews, develop candidate assessment forms, etc.
• Be first point of contact for any team member concerns, referring to relevant support as necessary, and managing the company's EAP.
• Manage all HR paperwork and personal records; ensuring they are up to date and maintained in accordance with GDPR. Including:
• Preparing contracts and administering benefits
• Owning, developing, and executing the 'vacancy to exit process’ - ensuring a smooth and informative onboarding experience.
• Administer and supporting line managers with the appraisal process. Coordinates training when required and deals with any performance concerns in a timely fashion, with clear timescales and expectations for improvement.
• Managing relevant areas of SharePoint including personnel & confidential and HR
• Responsible for the Company Handbook, ensure it is up to date and helpful to all employees and includes all statutory information in line with developments with employment law.
• Manage the HR Portal; add new joiners, upload relevant paperwork, ensure sick leave, absence and hybrid working is recorded etc.

Compliance

• Responsible for administering operational insurances including Directors and Officers, Professional Indemnity and Crime, including managing the renewal process and making informed proposals for approval.
• Ensure all displayed insurance and H&S statements and certificates are up to date. Providing operational insurance updates as required at staff meetings, and relevant sections of Board papers.
• Responsible for Company secretariat duties including ensuring compliance with Companies House legal procedures, managing the Directors register and filing annual returns.

Leadership

• Providing inspirational leadership to the team, ensuring that the company’s vision, values and objectives are clearly communicated and understood.
• Leading on internal communications, including company news updates, ownership of staff meetings etc.

The person

In order to be considered for this role, the right candidate will need to demonstrate:

• At least five years’ experience in operations or equivalent.
• Strong leadership, coaching and communicative skills; good verbal and written communication.
• First class people and development skills, you will be the go to person, develop a vibrant culture but have the gravitas to push back when required