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You will be ensuring rental income is optimised while supporting residents in maintaining their tenancies.
Key Responsibilities
- Take proactive measures to manage a caseload of rent accounts, ensuring maximum rental income while providing support to residents to sustain their tenancies
- Engage with residents through various channels, including phone calls, home visits, or office interviews
- Provide advice and assistance to residents to help them maximise their income and avoid financial exclusion
- Represent in possession proceedings at County Courts
- Maintain accurate records related to arrears recovery actions, complete documentation for legal cases, and prepare reports to progress arrears cases in line with policies
- Ensure all documentation and arrears actions adhere to timelines and meet the standards outlined in income recovery policies
- Attend evictions as required, completing inventories of goods, and arranging for their removal and storage
- Collaborate with external stakeholders such as Housing Benefit, DWP, Social Services, and Housing Options to address issues and prevent rent arrears
- Work with internal colleagues to resolve issues like disrepair, succession, or property abandonment to prevent rent arrears
- Meet individual performance targets on income collection and customer service standards and contribute to team targets
- Provide training and induction for staff and work placements on operational processes and practices
- Uphold excellent customer service standards across all aspects of work
- Take ownership of personal learning and development
- Adhere to all policies, including contractual standing orders, financial regulations, and HR policies and procedures, including Health & Safety and Equality & Diversity
- Ability to interpret and analyse figures
- Excellent customer service and communication skills
- Previous experience working in a similar role
- Strong IT skills
So, if you are ready to make a positive impact in our community and excel in a supportive team environment, apply now!
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click herefor further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
