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Benefits
- 20 days’ Holiday (First Year) + Bank Holidays & Birthday.
- Buy & Sell 3 Days Holiday per year or carry 3 unused days to next year.
- Access to on-site Gym.
- Loyalty of Service rewards + 3 Days paid leave to support a charity of your choosing.
- Workplace Pension.
- Quarterly socials covered by the company & New starter lunch.
- Health & Dental Care + Life Assurance.
Company Profile
They stand as one of the founding figures in the sector, consistently driving forward service standards for clients through technological innovation and exceptional personal attention. The range of office solutions is united by a dedication to delivering high-quality, cost-effective work environments for businesses of all sizes. Their impressive array of award-winning centres motivates their ongoing commitment to nurturing and empowering their teams while striving to deliver unparalleled service within the industry.
A Day in the Life
You will assist the Centre Manager in day-to-day administrative tasks related to staffing, clients, and various ad-hoc duties. This extends beyond administration as you are an integral part of the centre’s team. This entails participating in all centre support activities, contributing to our award-winning service delivery. This role desires adherence to the company's values and shared responsibility for planning, organising, and overseeing all centre services.
Responsibilities
- Assist in the day-to-day management of the business centre.
- Manage the Business Centre in the absence of the Centre Manager, handling various aspects of the role.
- Handle billing for all clients and log invoices/charges using the in-house system.
- Process catering orders and meeting room requests from clients as needed.
- Respond promptly and courteously to customer requests, whether in person or over the phone.
- Coordinate with relevant staff to ensure timely responses to all queries within procedural deadlines.
- Book chargeable services for clients, such as couriers and taxis.
- Create and distribute welcome packs for new clients.
- Maintain the cleanliness, safety, and welcoming atmosphere of all meeting rooms, management offices, and vacant offices for clients and visitors.
- Conduct viewings of the Business Centre to the required standards
- Manage outgoing post, ensuring proper franking and daily collection, and route incoming mail to relevant clients.
- Provide reception cover as needed.
- Perform administrative and clerical duties for clients as required, including archiving, collating, laminating, mail prep, word processing, data entry, and report prep.
- At least 1 years’ experience in an Assistant Centre Manager, Hotel Management, Property Management, or similar position managing an asset of this calibre.
- At least 3 years’ experience in a busy office & customer-facing environment.
- Ideally holding previous experience working in an SME or a small, close-knit team.
- Ideally holding experience working in front of house management roles.
- Excellent leadership skills to assist with managing the team to drive success.
- Microsoft Office proficiency – mainly Outlook & Word.
- Excellent negotiation and communication skills.
- Excellent administrative and organisational skills.
- Client and customer service focused.
- Self-motivated and proactive approach.
Hours Of Work
- Full-Time
- Monday – Friday
- 9am – 5pm
If you're ready to make a significant impact in a dynamic environment, apply now to join the team!
