Estates Manager - SW18 - Contract

Estates Manager/General Manager

SW18

Monday to Friday 8am-5pm

£55k pro rata

We have a 2 month assignment for an experienced Estates Manager for a busy residential development in the bustling Wandsworth area. Comprising of 338 units the successful candidate will act as the interim manager managing a team of onsite concierge and cleaning staff.

Summary of Role:

To competently ensure that the development is managed in accordance with company and client procedures and policies, working in complete synergy to ensure professionalism and compliance, whilst championing customer service excellence and whilst attaining the highest possible standards of maintenance and presentation achievable.

Day to Day Tasks:

• Daily, documented inspections of the internal and external common areas.
• Management of an Estate Team - Administrative Support, a team of Concierge, handymen, yardmen, cleaners
• Ensure smooth and correct operations within the Estate Team and from all sub-teams, ensuring that all procedures are being adhered to with accuracy.
• Working closely with members of Senior Management Team in monitoring all estate service contracts and regular routine contractors, ensuring that they offer best value, are of high quality and meet the needs of the client.
• Design, implement and champion procedures for training and development,
• Promptly escalate or forward matters that require the attention of other parties - e.g. client approval for alteration requests etc
• Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, and to those reporting theissue.
• Recognise and proactively tackle any and all health and safety risks,
• Log, progress and monitor insurance claims, with the assistance of the Estate
• Team, ensuring regular communication with affected residents and contractors, and ensuring prompt and proper settlement. Liaison with the client, Senior Management Team and the insurance company as required.
• Be prepared to accept and undertake additional training to further develop personal skills, thereby increasing awareness. Understand and recognise priority tasks and actions, applying urgency as required, or as expected by Senior Management Team, or by the client.
• Provide information and support to the client, and to the Estate Team, as required, or upon request.
• Present a professional, positive and friendly approach to the company's external contacts.

Requirements

• Excellent verbal and written communication skills
• Excellent IT and numeracy skills
• Relevant IRPM qualifications, or willingness and ability to obtain within first year of
• Experience in a supervisory or managerial role in a high-end customer service
• Some experience in project management and the ability to deliver within required time
• Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations
• and procedures.
• Practical application and working knowledge of Health and Safety requirements and
• Demonstrated experience understanding, interpreting and preparing complex reports
• and plans (e.g. financial reports, budgeting, works scheduling, workload allocation,
• performance planning).
• Proven ability to handle confidential information and provide advice on sensitive
• matters in a professional manner.
• Working knowledge in building maintenance systems

For more information or to apply please call and send your CV