Receptionist

My client a leading corporate firm are seeking an enthusiastic receptionist with legal experience to join their team.

Key Accountabilities

Hospitality and Service

- To anticipate and understand our customer’s needs and to be a valued source of information on the services provided for Members and their Guests.

- To book Members and Guests in, register them in the appropriate way, (also issue access cards, items)

- To take enquiries from Members for meeting rooms and enter bookings.

- To be an exceptional and professional ambassador in all your business relationships.

- To be familiar with the day’s event business and provide assistance as required.

- To liaise with the Audio-Visual Manager and AV Team to ensure they provide an excellent standard of service.

- To liaise with the Catering Team to ensure they provide an excellent standard of service.

- To assist with the beverage area and ensuring the area is always presentable.

- Assisting with the measurement of SLAs and KPIS each month and via BDRC

Facilities Management (FM)

- To ensure that all reactive maintenance works are reported to the Manager or the Duty Manager

- To be aware of the surroundings and take ownership of problems or potential problems and ensure they are reported to be resolved.

Financial Management & Sales Development

- To process credit card payments for Member Services as required.

- Ensures the appropriate procedures are adhered to, to maintain profitably within budget by controlling contractors, stock, payroll, consumables and purchasing across all areas of the business.

- To build a culture of reducing waste, increasing energy efficiency and concern for the environment

People Management & Development

- To ensure that all policies regarding HR are adhered to.

- To build on a Team Spirit to achieve excellence and meet core behaviours.

- To take part in regular reviews and annual appraisals.

- Ensure that the department SOP manuals are being followed.

Communication

- Be an ambassador of the firm’s initiatives and values, be it internally or externally.

- To acquire detailed knowledge of all aspects of the firm.

- To deal any telephone enquiries to a positive outcome

- To attend the Weekly Sheet Meeting as required

- To attend the Weekly Operations Meeting when required

Health & Safety

- To ensure that all employees work within a safe and secure environment by complying with H&S legislation and liaise closely with the firm’s appointed H&S consultants.

- Ensure that all appropriate issues are communicated to the Centre Manager or Operations Manager.

- Ensure the personal security of all, yourself, staff, guests and contractors together with their belongings.

- To be a trained First Aider and a Fire Warden as required.

- To be familiar with the Health & Safety and Fire policies.

Planning & Organising

- Provide input and assistance with the compilation of the annual Business Plan and budgets.

- To ensure proper interrogation of the Booking System to prevent operational issues.

Person Specification

- Educated to GCSE level or equivalent.

- Well presented, with excellent customer service skills and awareness

- Excellent interpersonal skills, with the ability to communicate effectively with people at all levels.

- Planning, organising and delegating tasks and duties.

- Proficient in the use of MS Word and Excel

- Good spoken and written English

- Ability to work flexible hours, including evenings and weekends where required.

- Experience the processing of Credit Card payments.

- Strong work ethic with a positive attitude

Please apply today for immediate consideration!